Frequently Asked Questions

Design Process

How does the design process work?

Our process is simple and collaborative. First, you upload your favorite photo of your pet. Then, you choose your preferred artistic style and any additional elements you'd like to include. Our AI-powered system creates initial designs based on your preferences, which our artists then refine. You can request revisions until you're completely satisfied with the final design.

How long does it take to receive my design?

Initial designs are typically ready within 48-72 hours. Revision time varies based on complexity but usually takes 24-48 hours per revision. We prioritize quality over speed to ensure you receive a design that perfectly honors your pet's memory.

Can I request specific changes to my design?

Absolutely! We encourage your input throughout the process. You can request changes to size, style, composition, or any other aspect of the design. We're here to create exactly what you envision for your memorial tattoo.

Quality & Support

What format will I receive my final design in?

Your final design will be delivered in high-resolution digital formats (PNG and SVG) suitable for any tattoo artist to work with. We also provide size variations to help you and your tattoo artist plan the perfect placement.

Do you guarantee satisfaction?

Yes! We offer a 100% satisfaction guarantee. We'll work with you until you're completely happy with your design. If you're not satisfied after multiple revisions, we'll provide a full refund.

Can you help me find a tattoo artist?

While we don't directly partner with tattoo artists, we can provide guidance on finding reputable artists in your area who specialize in pet memorial tattoos. We also offer tips for discussing your design with your chosen artist.

Pricing & Payment

What's included in the design price?

Our design packages include the initial design creation, up to three rounds of revisions, high-resolution files in multiple formats, and size variations. Additional revisions are available at a nominal fee.

What payment methods do you accept?

We accept all major credit cards, PayPal, and digital wallets including Apple Pay and Google Pay. All payments are processed securely through our encrypted payment system.

Is there a deposit required?

Yes, we require full payment upfront to begin the design process. This helps us prioritize committed clients and maintain our high-quality service standards. Remember, your payment is protected by our satisfaction guarantee.